Steve Ritchie is among the like-minded individuals who have contributed to the tremendous growth of Papa Johns. Steve Ritchie currently serves in the capacity of a Chief Executive Officer After being appointed in January 1st, 2018. Papa Johns global dominance and prominence has made ranked the third largest pizza delivery firm globally. Papa Johns has so far expanded to 5000 facilities with an employee base of 120000.
Steve Ritchie career journey at Papa Johns began way back in 1996 as a customer service attendant at an hourly rate of 6 dollars per hour. He was promoted in 2006 to a director of all matters franchise operations. Later in 2014, Steve Ritchie was appointed to serve in the capacity of a Chief Operating Officer (COO). In 2015 he appointed president before he was appointed in the CEO position.
Steve Ritchie’s vision is to see Papa Johns on top of the world regarding brand and facility development. He aims to do this through digital innovations, brand marketing and the evolution of the entire customer experience. He believes his dedication and passion will send Papa Johns towards success.
Papa Johns has been through tough situations recently regarding customer satisfaction and sake trends. The situation has forced Steve Ritchie to pen a letter to all the stakeholders, customers, and employers regarding how he was going to handle the situation.
Firstly, he started that the Papa Johns management was going to do a through extensive training to its employees all over the globe. Secondly, the management is going to develop an independent audit team that is set to investigate the cultural diversification of all stakeholders. Then recommend the possible measures and solutions to be undertaken. Thirdly, he said that all the employees and franchise owners are going to be involved in the region making of Papa Johns. Lastly, the management was going to develop an advisory group to offer guidance on matters Papa Johns brand.
Steve Ritchie also in his letter highlighted the long-term steps that will move Papa Johns forward. The first step is the expansion and development of the franchise that is owned by minorities. And the second step is to form a foundation that will focus primarily on impacting positively to communities and employees.
Steve Ritchie’s understands that for Papa Johns to remain relevant and sustainable in the industry, diversification, equality, and inclusion should be the key priorities.